Last updated: 31 August 2026
EZ WAFFLE respects your privacy and is committed to protecting the personal information you provide when using our website and purchasing our products.
This Privacy Policy explains what personal information we collect, how we use it and how we protect it.
1. Information We Collect
When you place an order through our website, we may collect:
Billing and Contact Information
- First name
- Last name
- Email address
- Phone number
- Company name, if provided
- Country or region
- Street address
- Apartment, suite or unit details, if provided
- Suburb
- State or territory
- Postcode
Order Information
You may also provide additional information, such as order notes, when placing an order.
We also collect information relating to your order, including the products purchased, order value, order date and order status.
2. How We Use Your Information
We use your personal information to:
- Process and fulfil your orders
- Arrange delivery of your purchases
- Communicate with you about your order
- Respond to enquiries and provide customer support
- Process refunds, returns or replacements
- Maintain appropriate business and transaction records
- Protect our website against fraud, misuse and security threats
- Comply with our legal obligations
We do not use your personal information for purposes unrelated to our business without your consent, unless we are legally permitted or required to do so.
3. Payment Information
We accept online payments through Stripe.
When you choose to pay online, your payment is processed by Stripe. We do not store your complete credit or debit card details on our website.
If you choose an offline payment method offered through WooCommerce, we may receive and record information relating to the payment and order for the purpose of processing and fulfilling your order.
Stripe may collect and process personal and payment information in accordance with its own privacy policy and terms.
4. Sharing Your Information
We may share relevant personal information with service providers where this is necessary to operate our business and fulfil your order.
These may include:
- Stripe, for processing online payments
- Delivery and freight providers, for delivering your orders
- Website hosting and technical service providers
- Accounting or business administration service providers, where necessary
We do not sell or rent your personal information to third parties.
5. Cookies and Website Data
Our website uses cookies and similar technologies that are necessary for the operation of the website, including maintaining your shopping cart and supporting the ordering process.
Stripe may also use cookies or similar technologies when you use Stripe’s payment services, including for payment processing and security.
You can adjust your browser settings to refuse or delete cookies. However, disabling certain cookies may affect the functionality of the website.
6. Website Security
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
7. How Long We Keep Your Information
We retain personal information for as long as reasonably necessary to fulfil orders, provide customer service, maintain business and financial records, resolve disputes and meet our legal and regulatory obligations.
8. Accessing or Correcting Your Information
You may contact us if you would like to access or correct personal information we hold about you.
If you believe that information we hold about you is inaccurate or incomplete, please contact us and we will take reasonable steps to correct it.
9. Privacy Enquiries and Complaints
If you have a question, concern or complaint about how we handle your personal information, please contact us:
Email: info@ezwaffle.com.au
We will consider and respond to your enquiry within a reasonable period.
If you are not satisfied with our response, you may have the right to make a complaint to the Office of the Australian Information Commissioner (OAIC).
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal requirements.
Any updated version will be published on this page with the revised date.
11. Contact Us
If you have any questions about this Privacy Policy or how EZ WAFFLE handles your personal information, please contact us:
EZ WAFFLE
Email: info@ezwaffle.com.au