Overview
At EZ WAFFLE, we aim to make ordering our products as simple as possible. We do not charge customers for shipping or freight on orders placed through our website.
This policy applies to purchases of EZ WAFFLE waffle mix, waffle machines and waffle plates within Australia.
Shipping
All orders are shipped to the delivery address provided at the time of purchase.
We use appropriate freight and delivery services depending on the size, weight and destination of the order.
Once your order has been dispatched, you may receive tracking information where tracking is available.
Delivery Times
Delivery times vary depending on your location, the products ordered and the freight service used.
While we aim to dispatch orders promptly, delivery times are estimates only and may be affected by freight delays, public holidays, weather, remote-area delivery requirements or other circumstances outside our control.
If there is a significant delay with your order, please contact us so that we can assist.
Delivery Address
Please ensure that your delivery address and contact details are correct when placing your order.
EZ WAFFLE is not responsible for delays or additional delivery arrangements resulting from an incorrect or incomplete delivery address supplied by the customer.
Damaged or Missing Orders
If your order arrives damaged, or if you believe your order is missing, please contact us as soon as possible.
Where appropriate, we may request photographs or other information to assist us in investigating the issue with the freight provider.
This does not limit or exclude any rights you may have under the Australian Consumer Law.
Australian Consumer Law
Nothing in this Shipping & Freight Policy is intended to exclude, restrict or modify any rights or remedies you may have under the Australian Consumer Law.
Contact Us
If you have any questions about shipping or delivery, please contact EZ WAFFLE through the contact details provided on our website.