Refund and Returns Policy

Overview

At EZ WAFFLE, we want you to be satisfied with your purchase. We accept returns and provide refunds or replacements where a product is defective or faulty.

This policy applies to purchases of EZ WAFFLE waffle mix, waffle plates and waffle machines.

This policy does not limit or exclude any rights you may have under the Australian Consumer Law.

Defective or Faulty Products

If you believe that a product you have received is defective or faulty, please contact us as soon as possible at info@ezwaffle.com.au.

Please provide:

Your order number or proof of purchase
A description of the problem
Photographs or other information about the defect, where appropriate

We may ask you to return the product so that we can inspect it and determine the appropriate remedy.

If the product is confirmed to be defective or faulty, we will, as appropriate:

provide a replacement;
repair the product, where applicable; or
provide a refund.

For waffle machines, we may first assess the fault and determine whether the machine can be repaired or replaced.

Waffle Mix

Waffle mix is a food product and cannot be returned simply because you have changed your mind.

If your waffle mix arrives damaged, is faulty, or there is another problem with the product, please contact us promptly after delivery so that we can assess the issue and arrange an appropriate remedy.

Please do not return food products without first contacting us.

Waffle Machines & Waffle Plates

Waffle machines and waffle plates may be returned where the machine or plate is defective or faulty.

Please contact us before returning a waffle machine or a waffle plate. We will provide instructions for the return and assessment of the machine or plate.

Waffle machines and waffle plates that are not defective cannot be returned simply because you have changed your mind, unless otherwise required by law.

Refunds

Once we have received and assessed a returned product, we will notify you of the outcome.

Where a refund is approved, it will generally be made to the original payment method. The time for the refund to appear in your account may depend on your bank or payment provider.

Return Shipping

EZ WAFFLE provides free shipping on orders.

If a product is confirmed to be defective or faulty, EZ WAFFLE will cover the reasonable cost of returning the product. Please contact us before sending a product back so that we can provide the appropriate return instructions.

Proof of Purchase

We require reasonable proof of purchase for all refund, replacement or return requests. This may include an order confirmation, receipt or other evidence of purchase.